JEWELLERY CARE

GENERAL CARE

To help protect your jewellery, ensure that it is kept clean and free from creams, lotions, oils, perfumes, chemicals and make-up. We recommend that you remove your jewellery when showering or participating in heavy exercise to prevent any damages.

We recommend that you store your jewellery separately in its original packaging so that it doesn’t get scratched or tangled. Keep your jewellery out of direct sunlight and extreme temperatures.

Please note that plated metal elements will naturally tarnish over time.

HOLIDAY CARE

Ensure that your jewellery is kept free from sun cream and after sun lotion. Avoid wearing in the sea or in chlorinated swimming pools and jacuzzies.

WEAR & TEAR

It is not recommended that you wear your jewellery when participating in sports, sleeping or swimming. Also avoid contact with creams, perfume and make-up. Avoid running the charm along the chain/bangle as this will wear out the plating. Solvents, bleaches, household chemicals and cleaning products will damage the ceramic beads, gemstones, and plated elements .

FAULTY ITEMS

We have a thorough quality management system in place and all items are checked before leaving the workshop as we pride ourselves on producing handcrafted products of the highest quality and attention to detail.

Items are classed as faulty if they are received damaged or if a workmanship fault happens within three months of purchase. In this instance, we will repair it free of charge. Please note that items damaged as a result of not following our care guidelines or general wear and tear are not considered to be faulty.

If you receive an item that is damaged, please contact us immediately via jewellerybelart@gmail.com